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Last updated October 8, 2026

Terms of service

1. Agreement

These Terms of service (“Terms”) are a binding agreement between you and GenQora (“GenQora”, “we”, “us”) for use of the GenQora website at genqora.com, the GenQora desktop application, your online dashboard, APIs, and related services (collectively, the “Service”). By creating an account, downloading software, or making a payment, you agree to these Terms and our Privacy policy, Refund & cancellation policy, and any plan-specific terms shown at checkout.

If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Who we are and how to contact us

The Service is operated by GenQora. Support and legal notices: support@genqora.com. For registered business or compliance address details required by your bank or payment provider, email us at the same address.

3. Eligibility

  • You must be at least 18 years old (or the age of majority where you live) to use the Service.
  • You must provide accurate account information and keep it up to date.
  • You may not use the Service where prohibited by law or by the rules of an employer, school, or interview process.

4. Description of the Service

GenQora is an interview-preparation copilot. The desktop app can listen to meeting audio (typically the interviewer only), generate AI-assisted answers, help with screen-based questions, and sync session metadata to your account. Features may change over time. We do not guarantee employment, interview outcomes, or accuracy of AI output.

The Service includes a web dashboard for billing, referrals, and viewing synced session information. Some features require an active internet connection and third-party services (see Section 12).

5. Account and sign-in

  • Accounts are created through Google sign-in (OAuth). We receive your name, email, and profile picture from Google.
  • You are responsible for securing your Google account and all activity under your GenQora account.
  • Notify us promptly at support@genqora.com if you suspect unauthorized access.
  • We may refuse, suspend, or close accounts that violate these Terms or pose risk to the Service or others.

6. Plans, credits, and metering

6.1 Trial credits

We may grant free trial credits at signup. Trials are promotional, may change, and are not paid products.

6.2 Credit packs

  • One-time purchases add credits to your balance.
  • Credits are consumed while live Auto AI (or similarly metered features we describe) is running. One credit equals about 30 minutes of such usage unless we state otherwise at purchase.
  • Purchased credits do not expire while your account remains active, unless stated at checkout or required by law.

6.3 Pro subscription

  • Monthly or yearly plans may include unlimited metered features for the subscription term.
  • Subscriptions auto-renew until cancelled through Stripe, Razorpay, or by contacting support.
  • After cancellation, access continues until the end of the paid period unless we state otherwise.

6.4 Lifetime access

A one-time lifetime fee grants unlimited use for as long as we operate the Service (or a substantially similar successor). Lifetime does not mean for the life of the user; we may discontinue the Service with reasonable notice where practicable.

6.5 Coupons and referrals

Promotional codes and referral programmes have separate limits shown in the product. We may modify or end them at any time.

7. Prices, taxes, and payment

  • Prices are shown on the website or dashboard before checkout and may change for future purchases.
  • Payments are processed by Stripe and/or Razorpay. By paying, you also agree to their applicable terms and privacy notices.
  • We do not store full card numbers or UPI credentials on our servers.
  • You authorize us and our payment partners to charge your selected payment method for the amount shown, including applicable taxes where we are required to collect them.
  • If a payment fails, we may suspend paid features until payment succeeds.

Refunds and cancellations are governed by our Refund & cancellation policy.

8. Delivery of digital services

The Service is delivered electronically. After successful payment, credits or plan entitlements are applied to your account, usually within minutes. Download links for the desktop app are provided on our website. No physical goods are shipped.

9. Acceptable use

You agree not to:

  • violate laws, interview integrity rules, academic honour codes, or employer policies;
  • use the Service to harass, defraud, or impersonate others;
  • reverse engineer, scrape, or bypass metering, licensing, or security except where law permits;
  • resell, sublicense, or share account access except as we expressly allow;
  • upload malware or attempt to disrupt the Service;
  • use automated means to abuse trials, referrals, or coupons;
  • misrepresent AI-generated content as guaranteed fact in regulated professions without independent verification.

You are solely responsible for deciding whether use of interview assistance tools is permitted in your situation. GenQora is not responsible for disciplinary or legal consequences of misuse.

10. Your content

You may upload or sync resumes, session notes, company names, and similar materials (“User content”). You retain ownership. You grant us a worldwide, non-exclusive license to host, process, and transmit User content solely to operate and improve the Service, comply with law, and enforce these Terms.

You represent that you have the right to provide User content and that it does not violate third-party rights.

11. Software licence

Subject to these Terms and your payment status, we grant you a limited, personal, non-transferable, non-exclusive, revocable licence to install and use the GenQora desktop application and access the website for your own interview preparation. You may not copy, modify, distribute, or create derivative works except as law allows.

GenQora, our logos, and the Service are protected by copyright, trademark, and other laws. All rights not expressly granted are reserved.

12. Third-party services

The Service relies on third parties, including without limitation:

  • Google (authentication);
  • Stripe and Razorpay (payments);
  • cloud hosting and database providers (for example Supabase, Vercel);
  • speech-to-text and AI model providers used to generate answers.

Those services have their own terms and privacy practices. We are not responsible for third-party outages or acts, but we choose providers with care.

13. Privacy

Our Privacy policy explains what personal data we collect and how we use it. By using the Service, you acknowledge that policy.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-generated suggestions may be incomplete, outdated, or incorrect. You must verify important facts independently. We do not guarantee interview results, job offers, or uninterrupted availability.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENQORA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100 (or equivalent in your local currency).

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted.

16. Indemnity

You will defend and indemnify GenQora against claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Service, your User content, or your violation of these Terms or applicable law.

17. Suspension and termination

We may suspend or terminate access immediately for breach, risk, non-payment, or legal requirement. You may stop using the Service at any time. Sections that by nature should survive (payment obligations, disclaimers, limitations, indemnity, governing law) will survive termination.

18. Changes to the Service and Terms

We may modify features, pricing for new purchases, or these Terms. We will post updated Terms with a new “Last updated” date. Material changes may also be emailed or shown in the product. Continued use after changes take effect constitutes acceptance. If you disagree, stop using the Service and contact us about any prepaid entitlements under our refund policy.

19. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules, except where mandatory consumer protection laws in your country require otherwise.

Courts in Bengaluru, Karnataka, India shall have exclusive jurisdiction for disputes, subject to your right to bring claims in your home jurisdiction where required by law.

Before filing a formal claim, please contact support@genqora.com so we can try to resolve the issue in good faith.

20. Miscellaneous

  • These Terms are the entire agreement regarding the Service and supersede prior understandings on the same subject.
  • If any provision is unenforceable, the rest remains in effect.
  • You may not assign these Terms without our consent; we may assign them in connection with a merger or sale.
  • No waiver is effective unless in writing.
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