Refund & cancellation policy

Overview

This policy explains how refunds and cancellations work for paid products on GenQora (“GenQora”, “we”, “us”) at genqora.com. It applies together with our Terms of service and Privacy policy.

GenQora sells digital services and software access (credit packs, subscriptions, and lifetime access). There is no physical shipping. Access is delivered to your account shortly after a successful payment.

Contact for billing support

For refund requests, cancellation help, or payment questions, email support@genqora.com from the Google account email on your GenQora account. Include your account email, payment date, and (if available) the receipt or transaction ID from Stripe or Razorpay.

Free trial credits

New accounts may receive trial credits at no charge. Trial credits are not paid purchases and are not refundable. We may change or end trial programmes at any time.

Credit packs (one-time purchases)

• Credits are added to your account after payment is confirmed.
• One credit represents about 60 minutes of live Auto AI usage while the feature is actively running.
• Purchased credits do not expire unless your account is closed or we state otherwise.

Refund eligibility

Because credits are consumed when you use the service, we generally do not offer refunds once credits have been materially used. You may request a refund within 7 calendar days of purchase if:

• you have used less than 10% of the credits granted by that purchase (or less than 0.5 credits, whichever is greater); and
• the purchase was not made using a promotion that stated “non-refundable”; and
• your account is in good standing (no abuse, chargeback, or policy violation).

Approved credit-pack refunds remove the unused portion of credits granted by that purchase from your balance.

Pro subscription (monthly or yearly)

• Pro plans provide unlimited live Auto AI (and related features described at checkout) for the paid period.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• You can cancel renewal at any time from your payment provider’s customer portal (Stripe) or by contacting support. Cancellation stops future charges; it does not usually refund the current period.

Refund eligibility

• First-time Pro subscription: if you cancel within 7 calendar days of your first charge and have not extensively used unlimited features, contact us for a goodwill review. This is not guaranteed where law does not require it.
• Renewals: renewal charges are generally non-refundable. Cancel before the renewal date to avoid the next charge.
• Failed or duplicate charges: we will correct verified billing errors or duplicate payments.

Lifetime access

Lifetime is a one-time payment for unlimited use for as long as we operate the GenQora service (or a substantially similar successor product). “Lifetime” means the life of the service, not the purchaser’s lifetime.

Refund eligibility

You may request a refund within 14 calendar days of purchase if you have not materially used unlimited features and your account qualifies under the same good-standing rules as credit packs. After 14 days, lifetime purchases are non-refundable except where required by law or at our sole discretion for verified errors.

How payments are processed

• Stripe processes many international card payments. Card data is collected and stored by Stripe, not by GenQora.
• Razorpay may process payments in India (for example cards, UPI, and other methods shown at checkout). Payment data is handled by Razorpay under their terms.
• Prices may be shown in USD or INR (or other currencies) depending on the plan and gateway.
• Taxes, duties, or bank fees may apply depending on your location and payment method.

How refunds are issued

1. Email support@genqora.com with your request and purchase details.
2. We review usage on your account and payment records (usually within 3–5 business days).
3. If approved, we initiate a refund to the original payment method through Stripe or Razorpay.
4. We adjust or revoke entitlements (credits, subscription access, or lifetime status) linked to the refunded payment.

Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. Razorpay UPI or wallet refunds may follow Razorpay’s timelines.

Partial refunds may be issued in exceptional cases; partial refunds do not automatically restore partial credits unless we confirm that in writing.

Cancellations

• Subscriptions: cancel before the renewal date to avoid the next billing cycle. Access continues until the end of the period already paid for.
• Account closure: you may ask us to delete your account; unused paid credits may be forfeited unless a refund is approved under this policy.
• We may suspend or terminate accounts that violate our Terms, including fraud or chargeback abuse, without refund.

Chargebacks and disputes

If you have a problem with a charge, contact us first so we can resolve it quickly. Filing a chargeback or payment dispute without contacting us may result in account suspension while the dispute is investigated. If a chargeback is decided in your favour, we will comply with the payment provider’s outcome.

Consumer rights

Nothing in this policy limits mandatory rights you may have under applicable consumer protection laws (for example in India, the European Union, the United Kingdom, or your state or province). Where those laws give you a right to cancel or refund digital content, we will honour them.

Changes

We may update this policy. The “Last updated” date at the top will change. Material changes apply to future purchases; we may also post a notice on the website.